Privacy policy

Privacy Policy for Especialisto.com

Effective Date: 05/01/2025
Last Updated: 09/06/2025

Welcome to Especialisto.com, an online platform designed to connect users with verified service professionals across various industries. We are committed to protecting your privacy and ensuring transparency in how your data is collected, used, stored, and shared.

This Privacy Policy applies to all users of our website and services.

1. Scope of This Privacy Policy

This policy explains:

• What personal data we collect
• How we use it
• The legal bases for processing
• How we share and secure your data
• Your rights and choices
• Our use of cookies and tracking technologies
• International data transfers
• Our compliance with applicable privacy laws (e.g., UK GDPR, DPA 2018)

2. Data Controller and Contact Information

COMADO LIMITED is the data controller for personal data processed via the Platform.

Company Name: COMADO LIMITED
Email: info@especialisto.com
Website: https://www.especialisto.com

3. Information We Collect

a. Information You Provide

When using our Platform, you may provide:

• Account Information: Name, email, phone number, password, location, profile photo
• Professional Data (Providers): Skills, certifications, rates, service areas, licenses, ID verification
• Job Request Data (Clients): Project scope, job location, date/time preferences, communications
• Payment & Billing Data: Processed securely via third-party payment processors (e.g., Stripe, PayPal)
• Reviews & Feedback: Ratings, comments, job experience details
• Support Queries: Messages via chat, email, or contact forms

b. Information Collected Automatically

Through cookies and other technologies:

• Device and browser type
• IP address and approximate location
• Pages visited and time spent
• Referral sources (e.g., search engines, ads)

c. Information from Third Parties

• Authentication services (e.g., Google, Facebook)
• Background check providers (for Providers)
• Analytics and advertising platforms (e.g., Google Analytics, Meta Ads)

4. Legal Bases for Processing (UK GDPR)

We process personal data based on:

• Consent – For optional services like marketing
• Contractual Necessity – To deliver our services
• Legal Obligation – For regulatory compliance (e.g., tax, KYC)
• Legitimate Interests – To improve and secure the Platform

5. How We Use Your Data

We use your data to:

• Register and manage user accounts
• Facilitate connections between Clients and Providers
• Enable bookings, communication, and transactions
• Verify identities and validate credentials
• Personalize user experiences
• Provide support and resolve disputes
• Analyze usage and improve performance
• Send service updates and marketing (opt-out available)

6. Sharing and Disclosure

We may share data with:

• Service Providers: Hosting (e.g., AWS), email (e.g., Mailchimp), support (e.g., Intercom)
• Payment Processors: For secure transaction handling
• Other Users: Basic profile and job data relevant to posted projects
• Legal Authorities: When required by law
• Business Transfers: With notice in case of mergers or acquisitions

We do not sell your personal data.

7. Data Retention

We retain personal data only as necessary to:

• Fulfill the purposes outlined above
• Comply with legal obligations (e.g., tax laws)
• Resolve disputes and enforce policies

Data from inactive or deleted accounts may be retained temporarily for backup, fraud prevention, or legal compliance.

8. Cookies and Tracking

We use cookies to:

• Authenticate sessions
• Store preferences
• Analyze usage patterns
• Deliver tailored advertising

You can manage cookie preferences via our Cookie Consent Manager or browser settings. See our [Cookie Policy] for details.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion ("right to be forgotten")
• Object to processing
• Withdraw consent at any time
• Request data portability
• Restrict certain processing
• File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact: info@especialisto.com

10. Security Practices

We apply robust security measures including:

• SSL/TLS encryption
• Secure cloud infrastructure
• Access controls and authentication
• Regular security audits
• Data minimization and anonymization practices

Note: No system is 100% secure. Please use strong passwords and report suspicious activity promptly.

11. International Data Transfers

If we transfer your data outside the UK/EEA, we use safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Adequacy decisions (where available)

12. Third-Party Links

Our Platform may include links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any data.

13. Children’s Privacy

Our Platform is not intended for users under the age of 16 (or 13, depending on local laws). If we inadvertently collect such data, please contact us to request deletion.

14. Policy Updates

We may update this policy from time to time. Material changes will be communicated via email or on our Platform.

15. Contact Us

For questions or concerns regarding your privacy, contact our team at:
Email: info@especialisto.com
Website: https://www.especialisto.com
Last Reviewed: 09/06/2025